Reference

Read These Terms Before You Open an Account

These terms set out how your ff8b account works — what we expect from you, what you can expect from us, and how deposits through bKash, Nagad, and Rocket are handled.

Applies to all account holdersCovers bKash, Nagad, Rocket depositsEligibility depends on local lawUpdated terms take effect on publication
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ff8b Read These Terms Before You Open an Account
TERMS CONTACT

Ask Us About Any Term You Are Unsure Of

If a clause in these terms is not clear, or if you believe a term has been applied incorrectly to your account, reach out before you take any further action. Our support team can walk you through the specific rule and how it applies to your situation — whether that is a withdrawal hold, a wallet mismatch, or an account restriction.

Live Chat Start a live chat session directly from your account dashboard. A support agent will review your terms question and respond with the relevant clause and next step.
Email Support Send a detailed message to our support address for written clarification. This is the channel to use if you need a record of how a term was explained to you.
Account Help Centre The Help Centre lists common terms questions with direct answers — covering wallet verification, account suspension rules, and how withdrawal holds are applied.
HOW WE APPLY RULES

How ff8b Handles Your Account Under These Terms

These terms exist to keep your account secure and to make sure every transaction is traceable. Here is how we put them into practice across the areas that matter most to you.

Wallet Verification

Every withdrawal is checked against the bKash, Nagad, or Rocket number tied to your account. If the wallet details do not match, the withdrawal is held until you confirm the correct number through account settings.

Account Security

Your account is protected by a one-time password sent to your registered mobile number at each login. You are responsible for keeping that number current — update it immediately if it changes.

Data Retention

We keep transaction records and account activity logs for as long as our obligations require. You can request a summary of your account data by contacting support — we will respond within a reasonable period.

Term Changes

When we revise these terms, a notice appears on the login screen. You can also request the previous version from support if you need to compare a specific clause that changed.

Common Questions About These Terms

These are the terms questions we hear most from account holders in Bangladesh. Each answer reflects how the rules work in practice — not legal advice, just a plain explanation of what applies to your account.

The core terms apply equally regardless of which wallet you use. The verification step for withdrawals checks the wallet registered to your account — bKash, Nagad, or Rocket — and the same rules govern all three.

You may close your account before the updated terms take effect. Contact support to request account closure and any pending withdrawal will be processed to your registered wallet following our standard verification step.

Access depends on your local law and whether your region is eligible. It is your responsibility to check whether accessing this platform is lawful in your location before opening or continuing to use an account.

Accounts can be suspended when we detect inaccurate registration details, activity that conflicts with these terms, or access from a restricted region. Contact support with your account number and we will explain the specific clause that applies.

Send a request through live chat or email support. We will pull the transaction records and activity log tied to your account and share them with you within a reasonable period, as set out in our data retention practice.

You are responsible for confirming the wallet number shown at checkout before completing any transfer. If a deposit is sent to an incorrect number, contact support immediately with your transfer receipt so we can investigate.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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