Reference

How ff8b Handles Your Personal Data

When you open an account with us, you share personal details — your name, contact, and wallet identifiers for bKash, Nagad, or Rocket.

Data collected at account openingbKash, Nagad, Rocket wallet contextYour right to access and correctContact us to request changesJurisdiction-dependent availability

Explore the Lobby Read FAQ

REACH OUR TEAM

Contact Us About Your Privacy

Questions about your data — what we hold, how to correct it, or how to request deletion — go straight to our support team. You can reach us by live chat inside your account, by email, or through the help form on the contact page. We aim to respond to privacy requests within a reasonable period. For wallet-related queries linked to bKash, Nagad, or Rocket transactions, include your registered phone number so we can locate your account record quickly.

Live Chat Open your account dashboard and tap the chat icon. A support agent will pick up your privacy query and walk you through the next steps.

Email Support Write to our support address with your registered email and a brief description of your data request. Include your wallet type — bKash, Nagad, or Rocket.

Help Form Use the contact form on our support page. Select the privacy category, describe your request, and we will confirm receipt and follow up directly.

Explore What Data We Hold and Why

ff8b Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

We collect the information you give us when you register — your name, email address, phone number, and the mobile wallet details you use to transact, whether that is bKash, Nagad, or Rocket. When you deposit or withdraw, the transaction reference and wallet number involved are

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recorded against your account. We also collect device and session data — your browser type, IP address, and pages visited — to keep your account secure and to detect unusual activity. Cookies and similar tools track your in-session preferences so the lobby remembers your choices. We
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do not sell your personal data to third parties. We share it only with payment processors needed to complete your bKash, Nagad, or Rocket transactions, and with technical partners who help us run the platform — all under strict data-handling agreements. We keep your data for
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as long as your account is active and for a period after closure as required by our internal retention policy. You can ask us what we hold, request a correction, or ask us to close your account and delete your data by writing to our support
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team. Availability of this service depends on local law and eligible regions.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE PROTECT IT

See How We Keep Your Account Data Safe

We apply security measures at every point where your data moves — from account login through to payment processing with bKash, Nagad, and Rocket. Your login is protected by OTP verification sent to your registered phone number. Sensitive fields in your account record are encrypted at rest. Our retention schedule means we do not keep data beyond what is needed. If you close your account, you can request that we delete your data and we will confirm once complete.

OTP Login Protection

Every account session starts with a one-time password sent to your phone. This step stops unauthorised access even if your password is compromised.

Encrypted Account Records

Personal fields — your name, phone, and wallet reference — are encrypted in our database. They are not readable in plain text by unauthorised parties.

Cookie and Session Control

We use session cookies to keep you logged in and preference cookies so the lobby reflects your choices. You can clear cookies through your browser settings at any time.

Data Retention and Deletion

We hold your data while your account is active and for a defined period after closure. Write to support to request deletion and we will process it under our policy.

Your Privacy Questions, Addressed Directly

Below are the questions we hear most from people reviewing this policy. If your question is not here, contact our support team through live chat or the help form and we will respond in writing.

We collect your name, email, phone number, and the wallet identifier — bKash, Nagad, or Rocket — you register with. Transaction references are also recorded for each deposit and withdrawal.

We share your data only with payment processors handling your bKash, Nagad, or Rocket transactions and with platform-support partners under binding data agreements. We do not sell your data.

Send a data access request via live chat or email using your registered address. We will confirm what records we hold and provide a summary within a reasonable timeframe.

Yes. Contact support with your correction request or account-deletion request. We will update or remove the relevant records and send you written confirmation once done.

We use session cookies for login continuity and preference cookies so the lobby remembers your settings. Clear or block cookies through your browser settings at any time without affecting your account.

This policy covers your account data wherever you access the platform. Your eligibility to use the service depends on local law and the regions we currently serve.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoFAQ InfoAbout Us

How ff8b Handles Your Personal Data

Contact Us About Your Privacy

See How We Keep Your Account Data Safe

OTP Login Protection

Encrypted Account Records

Cookie and Session Control

Data Retention and Deletion

Your Privacy Questions, Addressed Directly

01 What personal information does ff8b collect when I open an account?

02 Does ff8b share my data with other companies?

03 How can I see the personal data ff8b holds about me?

04 Can I ask ff8b to correct or delete my data?

05 How does ff8b use cookies and what can I do about them?

06 Does the Privacy Policy apply regardless of where I am in Bangladesh?

Privacy Policy

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