Reference

Access, Eligibility and How Our Terms Work

ff8b operates under terms that depend on your local law and the region from which you access the platform — eligibility is not universal.

Region-dependent accessAccount terms apply on registrationbKash, Nagad, Rocket covered under wallet policyContact path available for disputesTerms updated without prior notice
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ff8b Access, Eligibility and How Our Terms Work
HOW WE HANDLE THIS

Data, Security and Your Account Rights

We handle your account data with a clear retention policy and give you a defined path to request changes or deletions. Security on your account uses OTP verification at login, and wallet connections to bKash, Nagad, or Rocket are verified before any withdrawal is processed.

Data Retention Account data is retained for as long as your account is active and for a period after closure as required by our internal compliance policy. You can request a summary of what we hold.
Cookie Use We use session cookies to keep your lobby state intact and analytics cookies to understand how the platform is used. You can manage cookie preferences from your browser settings.
Account Security Every login triggers an OTP to your registered mobile number. Wallet withdrawals — whether to bKash, Nagad, or Rocket — require that the wallet name matches the verified account name before processing.
Request a Change To update personal details, close your account, or request data removal, raise a ticket via the Help section with your account ID and a short description of what you need changed.
LEGAL CONTACT PATHS

Reach Us on Legal or Account Matters

If something in our terms is unclear, or you need to raise a compliance concern, these are the direct paths. Always include your account ID and any wallet reference (bKash, Nagad, or Rocket transaction number) so we can locate the relevant record without delay.

Team online

Live Chat

Open the chat widget from any page on ff8b. Describe your legal or account query and include your wallet transaction reference for faster handling.

Email Support

Send your query to our support address listed in the account help section. Legal queries are routed to the right team when you mark the subject line clearly.

Account Help Centre

Log into your ff8b account, go to Help, and raise a formal ticket. Attach any bKash, Nagad or Rocket receipts relevant to your query.

What You Have Asked About Our Terms

These cover the questions we hear most often about eligibility, account rights, data handling and how our terms interact with local law in Bangladesh.

No. Eligibility depends entirely on your local law and the region you access from. We do not make legal determinations for individual users — that is your responsibility to check.

Data is retained for a set period after closure in line with our compliance policy. You can request a summary of what we hold by raising a ticket through the Help section with your account ID.

Contact support via live chat or email, include your account ID and the wallet transaction reference number. Disputes cannot be processed without the reference from your bKash or Nagad receipt.

Yes. Updates take effect when published on this page. Continued use after a change means you accept the revised terms. Stop using the service and contact support if you disagree.

Withdrawals to Rocket are verified to confirm the wallet name matches your registered account name. If there is a mismatch, support will contact you to resolve it before the transfer clears.

Log in, go to Help, and raise a formal data removal ticket. Include your account ID. We will confirm receipt and handle the request in line with our retention policy.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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